What service model does your provider offer you? Do you have a local advisor or contact? Do you have a single point of contact, or a team to service your plan? Or perhaps you call one office for one service, distributions for example, and another for 5500 support or loans? Is the internet the primary means of communicating with
your service provider?
Companies with 5,000 employees have different needs than a company with 10 employees.
Does your service model fit well with your plan?
| What we will look at... |
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Do you have dedicated internal staff to service the plan?
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| How well do you understand the rules and regulations governing qualified plans? |
| How comfortable is your participant base with technology and the internet? |
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How much time do you spend internally to maintain the plan? |
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How responsive to your needs is your service provider? |